Consulting - Servicess


	Overview
	Consulting
	Training
	Support

We enable our clients to build e-business solutions with well-defined workflow models and distributed transaction frameworks using component modeling approach. This helps our customers to have ready to use and interoperable software components to build their systems and decreases the time to market. We undertake extensive consulting assignments to provide quality knowledge transfer to the clients about component models, integration techniques and business processes.

1. Architecture Evaluation & Audit
	Assessment of Application architecture for QoS (Quality of Service)
	X.900 ODP compliance

2. Workflow Integration Assessment
	Evaluation of Information Models & Process Models

3. Enterprise Component Architecture & Modeling
	Components are Modeled using Specified Component Infrastructures (J2EE/CCM)

Consulting Models

We work closely with the client team to assure rapid and successful implementation of mission-critical functionality. To meet this need, we will propose a "whole solution," wrapping products with a complete range of Professional Services and Technical Support programs that maximize the investment. Our professionals will work with client team to provide hands-on mentoring in architecture and design, product education, rapid prototyping and implementation tuning. We have two consulting models.

1. SOLUTION Consulting

2. VAR Consulting

3. e-Consulting

SOLUTION Consultancy Service

ENTERPRISE KNOWLEDGE CENTER

Solution Overview

This service establishes an enterprise solution that collects, aggregates, and manages corporate knowledge resources, for increased corporate agility, productivity, and ROI.

Business issues the Solution Addresses

Reduced information glut

- Relevant information, at the right time, in the right place, in the right format

Enhances employee and organizational capabilities

- Customized views to fit personal and functional information requirements

- Generate new insights and innovation through group memory and team collaboration and automated publish and subscribe capabilities

Enable expertise-management

- Retain corporate knowledge before it walks out the door

- Capture knowledge to promote re-use and to enable jump-start strategies

Achieve rapid implementation and return on investment (ROI).

Benefits to the Client

Faster Time to Market

Increased Return on Investment

Decreased Implementation and Administration costs

Improved responsiveness and productivity

Increased employee satisfaction

Value Proposition to the Client

Increased operational efficiency

Achieve customer intimacy

Accelerate product and service delivery

Enhanced employee capabilities

Iterative implementation approach drives immediate business results

Minimum cost of entry since most technology may be already in place

Proven third-party, best in class, COMPONENT integration

VAR Consultancy

iCMG can also work with product and services vendors to provide VAR (Value Added Reseller) consulting solutions to their clients.

Solution Overview

Installation and customization of solution based on vendor product, e.g

- Installation and customization of Customer Relationship Management (CRM) system based on partners eCRM product.

Business Issues The Solution Addresses

iCMG to provide comprehensive end-to-end solution supporting processes ensuring a closed-loop customer-interaction cycle.

Take advantage of business intelligence and analytical capabilities of iCMG to enable timely, informed decision-making and forecasting

iCMG can provide Unified Customer Interaction channels to ensure seamless, consistent and efficient interaction that enables conversion of complaints and problems into new sales

iCMG to extend cross-functional tasks to accomplished the solution and the desired results

iCMG VAR solution will also help organizations to predict and increase revenue; increase customer,satisfaction and retention; increase close rates; and reduce sales cycle time,

iCMG VAR solution will help the partners to enhance their customer share vs. market share focus

iCMG VAR solution will also provides service differentiation