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By
Dr. R. Srinivasan,
CTO, iCMG, Bangalore
   
  Indian Software Industry & Lessons for Emerging Markets
   
 
(Dr. R. Srinivasan, Immediate Past President, CSI was invited by the University of International Business and Economics (UIBE), Beijing, China to deliver a Key Note address in the International Conference on "Managing Global Business in the Internet Age" held in Beijing from June 21 to 24 and topic assigned was as given above. A brief content of his talk is published in this issue)

As per Dr. Srinivasan's views, the main factors contributing to the success story of Software Development in India have been:

  1. Policy & Support of Government of India,

  2. Strict Quality Aspects followed by the Software Development Centres,

  3. NASSCOM the main forum for Software Industries,

  4. Emerging Infrastructure in communication Technologies,

  5. Adaptation to Emerging Technologies in IT,

  6. Education in formal and non-formal educational institutions,

  7. Training Schemes and Policies adopted in Human Resource Development,

  8. Roles played by Professional Societies like Computer society of India

  9. Support by Financial Institutions and entry of Venture Capitalists and above all

  10. The enthusiasm and dedication of young Engineers and Managers ably supported and guided by efficient Top Management.

Explaining the Government of India's efforts, the main points stressed upon are the IT action plan, setting up of the IT Task Force by the Prime Minister, Government's IT policy (particularly the customs and import duty related issues leading to liberalization in many aspects of import and export of software and hardware), etc. with a vision of making India a Global IT Super Power by the year 2008.

Regarding the Quality policies followed by the IT industries in India, it is gratifying to note that every one of them, particularly those involved in Software export, give the greatest importance to the quality of the software in terms of reliability, stability and maitainability. This is being achieved by adhering to and adopting the processes and procedures under either ISO 9001 or SEI/CMM or both. Nearly 80% of the Software Industries who have SEI/CMM Level 5 in the world are from India.

In order to have close interaction with each other and also with the external world to get projects and product development, to express their needs and support from the Government with respect several policies in Import and Export, to work with other organizations which are similar in nature, nationally and internationally, a cohesive body of Association is a must and this is being provided by NASSCOM, the National Association of Software Services Companies.

But in this era of Internet Age, the most important requisite is the high bandwidth communication medium as the backbone for every software industry and this is being provided by the Department of Telecommunication (DOT) and Videsh Sanchar Nigam Limited (VSNL) of the Government of India, with the nodes of Software Technology Parks of India (STPI) providing the gateway for the Software Industries to the external world.

In order to achieve the targets in the ever challenging areas in Software development the important commodity is the Human Resource. It is projected by NASSCOM that to realize India as the IT Super Power by 2008, we need nearly 1.8 million IT professionals by that time. This is a real challenge that is being met with by the formal educational sector and ably being complemented by the non-formal ones. Specialized training in emerging technologies is an important aspect for the successful development of products that are expected to be down the line next year or in the next couple of years.

No industry can survive in the long run unless it had perfect financial backing in the initial stages. However best the intellectual capacity of the professionals in the organization, finance is the backbone to forge ahead. This is where the Financial Institutions, following the Government regulations, play a vital role in supporting the software industries and so also the Venture Capalists from India and abroad.

These are the days of technology obsolescence. People, not only the software professionals but also the users, the business development managers, the top executives etc, of the organizations must be continuously made aware of the technology trends that lead towards the future development of products and services. Professional Societies, like Computer Society of India, take this as onus on them to conduct seminars, conferences and workshops on state-of-the art technology and the technology of the future. For example through the Computer Society of India, with its 62 odd Chapters spread over the country, at any point of time in a month there will be some seminar or conference going on in some part of our country either through its main chapters or through its student branches.

The most important benefit that has accrued through the establishment of Software Industries and their success in India as the leading software exporter from Asia is the tremendous amount of job opportunities that has created in supporting areas like third party security people in three shifts, generic caterers of food and beverages, courier service for inland and overseas destinations, company rented taxi cabs, car drivers provided for the senior executives and managers, house keeping personnel, jobs for the printing and photocopying agencies, travel agents, and many more.

In addition to the above, there are many groups and companies working in Computer Enabled Services like Medical Transcription, Back office preparations, Healthcare, ISD/STD telephone booths, etc. So in a developing country like India where it was feared earlier that Computers will remove jobs from human beings, the fear has been erased and complete computerization is being greeted in all facets of day-to-day life and this is a lesson for those sectors other than Software Industry.

To conclude, India has shown the way to the world as to how to emerge as the nation of excellent software developers and managers, by adopting to the emerging technologies and trends and this would not have been possible but for the combined efforts of the Government, Educational Institutions, Support Services, Professional Societies and above all the relentless and enthusiastic young engineers who are prepared to slog to achieve the goal of delivering Quality Software.

 

     
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