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Upcoming
Webinars
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27
Aug, 5.30 - 7.00 PM (CET)
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31Aug,11:30AM-12:30PM PM (EDT)
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Feedback
on Steve
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"Exceptional
and life transforming. This training should
be on every corporate agenda"
CIO Pharmaceutical, Florida
"I
took BPM training back in December, and
Steve Towers was the instructor. The training
was simply fantastic, because Steve has
that rare ability to connect with his
trainees. Not only did I walk away from
the training with a new perspective on
Business Process Management, but I walked
away with an invaluable analysis tool."
Senior Systems Analyst, Barclays
Bank
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| Course Overview |
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One of the most challenging issues in BPM is not the question of "If" it is the question of "How." This one-day program by Steve Towers will focus on how to do design and implement efficient and effective business processes.
Learn from the lessons from decades of real experience with real (and successful) BPM initiatives for taking BPM from promise to practice. This will be great primer for beginners and will provide new insight & fresh ideas for people with experience in BPM. You will never think about business in the same way again. |
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Course Outline |
| One day workshop / Seminar |
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Apply process diagnostics to any existing process or service. |
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Understand and identify moments of truth, breakpoints and business rules. |
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Determine the magnitude of the points of failure performance factor and causes of work performance factor of the process. |
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Calculate the points of failure causes of work performance factors then graph it on the maturity scales. |
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Identify actions that can be taken to improve the process. |
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Identify actions that will significantly reduce the process points of failure and causes of work of the process. |
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Identify actions that can be completed in less than 90 days (often much less). |
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Analyze the benefits versus cost (resource/time/degree of change) for each action |
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Clearly identify “low hanging fruit” – actions that require minimal investment versus return |
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Apply process diagnostics to a customer focused (SCO) process. |
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Determine the points of failure performance and causes of work performance process factors. |
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Conduct the risk assessment on the business and customer including. |
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Identify actions that can be taken to improve the process. |
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What
you will Learn?
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How to embed Business Process Management within an
organization to ensure a continuous business process
involvement culture.
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Practical tools, explanations and assistance in the
successful implementation of a BPM project.
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Several
case studies to illustrate various steps and aspects
of the
framework.
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Step
by step how to conduct a process improvement and redesign
project.
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Complete
cycle of business Process Mapping and links
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Seven "rules" for effective Process Modelling
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Avoiding the red herring of Process Notations
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How
Six Sigma is part of BPM and how BPM and SOA merge?
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WHAT,
WHY and HOW about true process improvement.
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Invented the phrase Business
