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Upcoming Webinars
  Mon, Dec 14, 2009
  Wed, Dec 16, 2009
 
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Feedback on Steve

"Exceptional and life transforming. This training should be on every corporate agenda"
CIO Pharmaceutical, Florida

"I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."
Senior Systems Analyst, Barclays Bank

Enterprise BPM
 
 Download

Accelerated Cost Reduction

Why Six Sigma is Failing

HerculesX Part 2 of 3

HerculesX Part 1 of 3

CEMM, Lean & Six Sigma

Emirates to optimize critical Moment of Truth

Breakthrough in Creating the Management & Enterprise system

Don't give the Customer what they think they want

The Evolution of Business Process Excellence

The Causes of Work

Lord Nelson and the Successful Outcome

Successful Customer Outcomes (SCO's) and the world of magic

What is it about the Chief Strategy Officer?

Put on Your Running Shoes - the launch of the Nipple?

Mastering the SCO Mindset - Part 2

How low flying airlines can reach a new service altitude

Mastering the SCO Mindset

Three Steps to Heaven

New Answers to Old Questions

Successful Customer Outcomes - New Thinking for a New Age

Delivering Customer Service to reduce costs, improve revenue and enhance Service

Customer Age thinking - the changing face of Public Service

A very old question, a very new Answer

Management Fads

Silicon Valley Management Style

The Process Management Office

Follow Us
 

Invented the phrase Business
   Process Management (BPM) in  1993

Established the world's first global
   BPM community in 1993

Co-created the world's first Advanced
   BPM Method - 8 Omega in 2004

Received the 'Lifetime Achievement
   Award' at Gartners San Diego in 2007





 
What you will Learn?
How to embed Business Process Management within an organization to ensure a continuous business process involvement culture.
Practical tools, explanations and assistance in the successful implementation of a BPM project.
Several case studies to illustrate various steps and aspects of the
framework.
Step by step how to conduct a process improvement and redesign project.
Complete cycle of business Process Mapping and links
Seven "rules" for effective Process Modelling
Avoiding the red herring of Process Notations
How Six Sigma is part of BPM and how BPM and SOA merge
WHAT, WHY and HOW about true process improvement.
Architecture assessment