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 Idea behind the workshop

The world's leading companies have come to realize that only when their customers are successful, will they be successful. In pursuit of their market leadership not only they need to spend time to look inside their business to know how things are getting done but also look outward to get deep understanding of their customers. It is a fair guess to say that a massive chunk of corporate resources go into such efforts, whether it is in IT, finance, sales, marketing or operations.

Although many in Western economies are in a state of denial, we are undergoing the greatest reorganization in the business world since the Industrial Revolution. If you somehow haven't noticed it yet, there is a loud and clear wake-up call in the air that can be heard everywhere. It's called globalization, and it's being brought to you by three billion new capitalists from China, India, and the former Soviet Union.

No matter what industry you are in, no matter how successful you are, it's time to get ready for the world as it will be --a world where your customers have new choices from a sea of suppliers from across the globe.

--Peter Fingar
Executive Partner, Greystone Group
Author of Extreme Competition: Innovation and the Great 21st Century Business Reformation

One of the first people to describe processes was Adam Smith in his famous (1776) example of an English pin factory. He described the production of a pin in the following way: ”One man draws out the wire, another straightens it, a third cuts it, a fourth points it, a fifth grinds it at the top for receiving the head: to make the head requires two or three distinct operations: to put it on is a particular business, to whiten the pins is another ... and the important business of making a pin is, in this manner, divided into about eighteen distinct operations, which in some manufactories are all performed by distinct hands, though in others the same man will sometime perform two or three of them”. The result of labor division in Smith’s example resulted in productivity increasing by 24,000 percent, i.e. that the same number of workers made 240 times as many pins as they had been producing before the introduction of labor division.

Mark McGregor
Abstraction level for processes - source wiki

The enterprises are exploring modular architecture to isolate their business processes from their applications, which gives them the flexibility to add, upgrade or replace applications in their information technology environment without redefining all of their process interfaces.

The business process management (BPM) market at $1.0 billion in 2005 is expected to more than triple to $3.8 billion by 2012. The services oriented architecture (SOA) market at $450 million in 2005 is expected to grow rapidly through 2012, reaching $3.2 billion
(source : http://www.researchandmarkets.com/).

One of the most challenging issues in BPM is not the question of "If" it is the question of "How." This two-day program by Steve Towers will focus on how to do design and implement efficient and effective business processes.

Learn from the lessons from decades of real experience with real (and successful) BPM initiatives for taking BPM from promise to practice. This will be great primer for beginners and will provide new insight & fresh ideas for people with experience in BPM. Rest assured, you will never think about business in the same way again.

If you are traveling, you may like to attend the program city near you

Enterprise BPM

Enterprise BPM
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Architecture Awards

Invented the phrase Business
   Process Management (BPM) in  1993

Established the world's first global
   BPM community in 1993

Co-created the world's first Advanced
   BPM Method - 8 Omega in 2004

Received the 'Lifetime Achievement
   Award' at Gartners San Diego in 2007

What you will Learn?
How to embed Business Process Management within an organization to ensure a continuous business process involvement culture.
Practical tools, explanations and assistance in the successful implementation of a BPM project.
Several case studies to illustrate various steps and aspects of the
Step by step how to conduct a process improvement and redesign project.
Complete cycle of business Process Mapping and links
Seven "rules" for effective Process Modelling
Avoiding the red herring of Process Notations
How Six Sigma is part of BPM and how BPM and SOA merge
WHAT, WHY and HOW about true process improvement.
Enterprise BPM
» Mexico