Mark is an internationally acclaimed speaker, who has vowed audiences all over the world with his unique approach to blending business, process and people skills. Mark's broad skill base and vocal talents help to bring fun to the more serious aspects of business. He has been described as a "BPM Guru" by Gartner Group.

In today's world, you get results only when you exercise the power of "innovation". A professional process management course, this workshop will help you sharpen your process management skills with hands-on exposure to the latest techniques, frameworks and case studies. The workshop basically involves a BPM project/simulation and is designed to give you a hands-on experience on best practices used by best-in-class organizations. This workshop will prepare you to select the right BPM approach first and then successfully launch, manage, and complete it. In this workshop, you and your team will compress and manage a complex real life case study one-year project in four days. You will simulate different real-world situations faced by the organization, its management team, the participants in the process team and the customers viewpoint.

Through the implementation of the 8 Omega Framework, you will experience the key phases of the successful BPM approach: discovery, analysis, design, validation, integration, implementation, control and improvement. First, you will understand the business case for BPM. You will apply strategic, economic, and risk assessment tools on a go/no go decision. Next, you will develop an integrated BPM program plan that embraces strategy, people, process and systems.

Through the four days you will gain exposure to industry leading best practices and establish sound practical approaches that will work for you and your organization/industry. This workshop is designed such that you can successfully apply the tools and techniques you learned here to a real world situation immediately.