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Feedback on Mark

"I had the opportunity to attend a BPM workshop in India. It was one of the best trainings I had and to meet and interact with a "Guru" in BPM, It was an immense learning experience for our entire team."

"Well researched and structured to deliver an intense and practical training."

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Workshop schedule
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Sl. No Title Duration
1. Process Re-design: Scope, Definition & Strands ofDesign & Development
Objectives and Approach
Objectives of Business Process Redesign
Assumptions
Process Redesign Criteria and Options
Re-design Goals and Measures
Holistic Redesign
Modeling Re-designed Processes
2.
Requirements Confirmation & Solution EvaluationCriteria
Why the Process Validation Phase?
Validation & Requirements Definition
Overview of Stages up to Requirements Definition
Requirements Definition Report Format
Solution Evaluation Criteria
Making the Transition - Key Activities
3. Designing & Measuring Business Process ServiceQuality
The Fundamentals of Service Quality
Managing Service Quality
Some Basic Concepts
Measuring Service Quality
Examples of Service Standards
4. Selling Process Change
Communication is the Key
Techniques of Communication and Consultation
Plan Communications Based Upon Audience Segmentation
Gaining Support for Process Change
The Use of Workshops
Walkthroughs and Reviews
Achieving Consensus
Storyboarding
Communication through Process Project Review
Be Honest and Upfront about the Background Messages to Change
Presenting Project Proposals for Change . Written Formats
Presenting Proposals for Change . Formal Oral Presentation to Client and Staff
5.
Process Integration
Benefits Management - Identifying & Evaluating theBenefits of Process Change
Objectives
Definitions
Role of Benefits Management in the Project Process
The Stages Within Benefits Management
Solution Evaluation Criteria - Choosing the Right Solution
Calculation of Savings from Headcount Reductions
 
     
My status
AW '08
8 Omega Framework


 
 

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“Winning with Enterprise
Process Management”
 

What you will Learn?

Understand and apply best practice approaches
Develop a clear process framework
Apply best of breed. methods to build your process projects
Use risk assessment tools to identify and mitigate future risks
Establish clearly-defined BPM baselines (costs/effort/benefits)
Forecast future resource and budget needs and project completion time
Create and maintain an integrated Process framework
Process, negotiate, and integrate other process approaches e.g. Six Sigma
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