| 1. |
Business Process Analysis |
|
|
An
Introduction to Business Process Analysis |
|
|
Determine
the Current Process' True Problems |
|
|
Determine
Causes of Perceived Problems |
|
|
Identify
'Quick Wins' |
|
|
Agree
New Goals and Objectives |
|
|
Identity
and Document Performance Gaps in Process Cycle
Time. |
|
|
Identify
and Document Performance Gaps in Process Cost.
|
|
|
Identify
and Document Process-related Issues. |
|
|
Harmonizing
and Aligning Technology within the Program |
|
|
Segmenting
the Business Transactions |
|
|
Cost
Analysis Approach |
|
2.
|
Business
Process Frameworks & Methods |
|
|
Review
of current Methods |
|
|
Process
Maturity |
|
|
Developing
an Inclusive Framework |
|
|
The
role and integration of other approaches |
|
|
Introducing and utilizing the 8 Omega framework
for business process |
