One of the most challenging issues in BPM is not the question of "If" it is the question of "How." This one-day program by Steve Towers will focus on how to do design and implement efficient and effective business processes.
Learn from the lessons from decades of real experience with real (and successful) BPM initiatives for taking BPM from promise to practice. This will be great primer for beginners and will provide new insight & fresh ideas for people with experience in BPM. You will never think about business in the same way again.
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| Timing: |
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For all cities conference is scheduled to start at 8:30 am till 5:30 pm.
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| Course Outline |
| One day workshop / seminar |
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Apply process diagnostics to any existing process or service. |
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Understand and identify moments of truth, breakpoints and business rules. |
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Determine the magnitude of the points of failure performance factor and causes of work performance factor of the process. |
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Calculate the points of failure causes of work performance factors then graph it on the maturity scales. |
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Identify actions that can be taken to improve the process. |
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Identify actions that will significantly reduce the process points of failure and causes of work of the process. |
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Identify actions that can be completed in less than 90 days (often much less). |
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Analyze the benefits versus cost (resource/time/degree of change) for each action |
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Clearly identify “low hanging fruit” – actions that require minimal investment versus return |
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Apply process diagnostics to a customer focused (SCO) process. |
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Determine the points of failure performance and causes of work performance process factors. |
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Conduct the risk assessment on the business and customer including. |
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Identify actions that can be taken to improve the process.
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| What you will learn? |
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Exploit process management for triple crown* benefits with sustained high performance |
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Develop performance metrics for end-to-end processes |
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Link processes to enterprise business goal |
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Coach and align people for performance and process management |
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Realign people systems for a process environment |
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Achieve the tactical and strategic payoffs of process |
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*triple crown = enhancing customer service, reducing costs and enhancing revenue concurrently
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| What you receive? |
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One Day of intensive instructor-led WORKSHOP & SEMINAR by world recognized Coach |
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Certification as a Certified Process Professional (CPP) Levels 1 |
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Certification is Testing and Competency-Based : Insuring you have the SKILLS to DELIVER PROCESS IMPROVEMENT |
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Simply the most ADVANCED TECHNIQUE for process improvement; typically producing |
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Extraordinary improvement results on processes in LESS THAN 90 DAYS |
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All materials provided electronically on completion of the workshop |
GLOBAL BEST PRACTICE This hands-on workshop/seminar distills the remarkable patterns
of those organizations that outperform the competition... time and time again. Learn what companies like Virgin, Zara, Fedex, Citigroup, Disney,
Southwest, Apple and Best Buy already know. |
Sales — USA:+1 732 917 0623 UK:+44 121 288 4507 Australia:+61 3 9016 0205
Invented the phrase Business
