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| Alicia Barco |
| Director, IT Applications Development |
| Track 4 : Enterprise Architecture, BPM |
| Title : Planning and Prioritizing IT Strategic Projects through EA Approach |
| Annually, Paradigm’s internal IT develops its IT Strategic Plan to align the projects execution to the company’s goals. This is a key input to our Annual Operating Plan from a financial perspective. Enterprise Architecture has helped us tremendously to identify the gaps in our existing systems and business process. This information is being used to guide our Application Development and Systems design and implementation. In particular, by mapping our goals, objectives, business processes, systems, information management, network implementation (to name a few) to Zachman Framework, we are able to clearly recognize the gaps to our existing technology and architecture landscape.
As a result, Paradigm was able to build up a guiding principle to our system implementation. As an example, four major direct outputs from our EA exercise are the following:
- Master Data Management
- Security Services, Corporate Services and System Services
- Workflow Management
- Information Management (Warehouse and Business Intelligence)
Currently, all Active Projects are adapting to these guiding principles and framework as applicable. We are harnessing direct benefits from this approach:
• Standard design patterns to support scalable and robust systems’ needs
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Shorter turn-around-time for application design phase
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Providing solutions directly aligned to the company’s visions with positive direct impact to Strategic and Operational Plan
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Narrowing identified gaps from business process, systems and architecture perspective
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Provided communication tool to business and executives

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| Johande Wit |
| CEO, Nuphar BV |
| Track 4 : Enterprise Architecture, BPM |
| Title : Linking IT Governance and IT Architecture: it’s about time! |
| Every organization has the obligation to know and understand how they spend their money on IT and what risks they run. Nowadays this is called IT Governance. IT Governance has many definitions, but at the least all agree that it is about making sure to do the right “things” (both projects as well as life cycle management on infrastructure and application systems), doing it efficient and against an acceptable level of risk. So far so good.
IT Architecture should make sure that the above themes can be supported in such a way that on business, application and infrastructure level the right decisions are taken. And this is where IT Architecture, in particular in larger organizations, often has let us down. IT Architecture is a means to an end, not a purpose in itself. The semi-devaluation of the term “Architect” in the IT world over the last couple of years does not help either. It is time that we get the real IT Architect back in our organization.
This presentation is to explore where and how the link between IT Architecture and properly implemented IT Governance processes need to be established and strengthened.

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| Shirish Patwardhan |
| CTO, KPIT Cummins |
| Track 4 : Enterprise Architecture, BPM |
| Title : Architecture complexity- What is its worth? |
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In today's world of constant change, creating architecture and growing it as per the business need has been the most challenging for the CIOs.Globalization, Mergers and acquisitions, security, technology rate of change, obsolescence, refresh cycles, emergence of standards, compliances and regulations - All are contributing to the complexity of enterprise architecture. Is there a way out of it? Should the CIOs and CTOs have to live with the complexity? This presentation is aimed at discussing and elaborating on these challenges and sharing strategies adopted by some organizations.

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| Chidambaran Kollengode |
| Director, Cloud Computing, Yahoo |
| Track 3 : Cloud Computing & Virtualization |
| Title : Cloud Computing in Yahoo |
| The information age is producing humungous amount of data that requires a paradigm shift in thinking about how to store and process this data. Traditional architectures fade into cost overruns, scalability and ROI issues. Distributed computing is the answer. In traditional High performance settings, one often assumes a "well-behaved" system: no faults or failures, minimal security requirements, consistency of state among application components, availability of global information and simple resource sharing policies. While those assumptions are arguably valid in tightly coupled systems, they break down as systems become more distributed.
This presentation will talk about the Cloud computing in Yahoo with emphasis on Hadoop Grid. The Grid Computing group at Yahoo! Bangalore focuses on Grid frameworks that scale to thousands of machines and handle peta-bytes of data. The group is especially involved in the development of the Open Source Hadoop platform and its deployment within Yahoo!

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| Braun Tacon |
| Process Manager - Nike |
| Track 7 : IT Service Management |
| Title : The Major Incident Handling Plan; a Mandatory Requirement of any Enterprise Risk Management Portfolio |
| Anyone who has ever flown on a commercial airliner has experienced a Major Incident Handling plan. From the steward and stewardess droning on about seat belts and oxygen masks, to the pilots in the cockpit reviewing checklist after checklist, to the little cards in the seatbacks ahead of you detailing exit locations and water landing procedures all of these are examples of Major Incident planning in support of the airline’s Risk Management goals and objectives. Plans such as these not only make good sense but are critical requirements driven by fiduciary responsibility, moral obligation, and legislative and safety mandates.
That said, many corporations continue to do business today with no Major Incident Handling plan as part of their overall Risk Management strategy. Worse yet, when it comes to addressing that gap, far too many choose to remain in denial leaving Major Incident planning for the proverbial, “…next fiscal year.”
This does not need to happen. All that is required is some forethought and a common sense approach to planning and documentation. The goal of this presentation is to clearly demonstrate why a Major Incident Handling plan is a core business requirement in today’s world, provide you some tools that you can use as a starting point for creating your own Major Incident plan, and to show you how relatively simple actions like creating flowcharts, procedures and call lists can bring big returns to the organization’s overall risk posture, allowing it to increase its risk appetite and create opportunities for a more a dynamic, agile and competitive business strategy.

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| Omkar S. Panse |
| Sr. Solutions Architect, KPIT Cummins |
| Track 1 : Software Architecture |
| Title : Product line Architecture in developing systems for multiple markets segments using shared assets |
| Omkar has a career span of over 11 years. He has rich experience in Industrial Automation and Automotive Electronics domains. At KPIT Cummins Infosystems Ltd, he is a key member of CREST (Center for Research in Engineering Sciences and Technology).
Omkar is spearheading AUTOSAR Application migration initiative as a part of Automotive CREST activities. He is also a key driving force behind Automotive Infotainment and Graphics initiatives running within CREST.
Omkar is a practicing architect with the main focus on Product Line Architecture and Model Based Development. He has pioneered OOAD and UML based system design both for desktop application as well as embedded systems. He has conducted number of training programs and workshop within KPIT and for customers in the areas of OOAD, UML, and design patterns, especially as applicable to embedded systems.
Omkar has Bachelors Degree in Mechanical Engineering from University of Pune.

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| David S. Frankel |
| Author, Lead Standards Architect for Model-Driven Systems, SAP |
| Track 5 : Software Architecture |
| Title : Semantic Metadata: Uses in Financial Services,
Manufacturing, and ERP Systems |
| This presentation will explore in some detail the nature and structure of machine-readable semantic metadata that is now coming on line in standards for the manufacturing and financial services industries and is being increasingly used by ERP vendors, opening up possibilities for a new generation of tools that make integration analysts substantially more productive and accurate. It elaborates on the basic concepts covered by the keynote address on the same topic.
Subjects include:
• The coming use of semantic metadata in the ISO 20022 financial services standard
• Semantic metadata and the Semantic Web
• Semantic metadata and the UN/CEFACT Core Components standard
• Semantic metadata and XBRL

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| Ms.Suchitra Pyarelal |
| Technical Director & Head E-Governance -NIC |
| Track 4 : Enterprise Architecture, BPM |
| Title : Federated Enterprise Architecture for E-Governance applications |
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In view of large number of e-governance applications developed across the country, there is an increasing need to support the flow of information and to improve the coherence of Information Systems maintained by individual ministries and departments. This would facilitate Government systems to communicate and inter operate with other systems, both within the Government and external to it, efficiently and effectively and thus present a unified face of e-Governance in the country.
Federated enterprise architecture framework is perceived as a foundation for decision and integrated Services delivery through a unified gateway by de-linking tightly coupled legacy applications and data.
Some of the specific objectives aimed at:
- Data from various applications distributed logically, as well as physically across the Federated Government need to be seamlessly integrated by following open standards for data interchange / exchange and archival.
- Extraction of data from horizontally and vertically integrated databases through hierarchical levels of Data Abstraction Layers
- Building the intelligence to cater to complex queries of data extraction, calculations, trend analysis, inference building etc.
Building and maintaining repository of common data elements, e-forms, templates, re-usable software solution components, common taxonomy, ontology etc. for meeting requirements of data exchange, data interchange and archival etc.
The presentation outlines the approach of FEA for E-Governance applications.

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| Jon Kern |
| Agile Manifesto Co-author, Co-founder TogetherSoft |
| Track 1 : Software Architecture |
| Title : Architecture – Apply Liberally and Often, but Apply Lightly |
|
Architecture plays a key role in ensuring the success of an application development effort. But architecture is often “in the eye of the beholder.” This talk will describe the need to break down architecture into two major thrusts at the outset. We will see how architectural decisions need to be made at the right level of detail, and at the right time in the project, so that the project trajectory can be optimized. There is a great deal of balancing that needs to be done when architecting. Some of it is gut feel, while other times it is measurable. There is also a risk of doing too much unrewarding architectural effort. We need to learn how to do just enough architecting, but no more. A case study will bolster the presentation’s main points.

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| William D. Branson |
| Author, Consultant, Strategic Business Architects |
| Track 5 : Software Architecture |
| Title : Giving Good Whiteboard: The Art of Effective Diagramming |
| One of the most often overlooked skills of being a good architect is the ability to create effective diagrams or visual representations. "Giving good white board" is central to how great architects make complex things simple, bring order out of chaos, and successful strategies and plans out of the fog of confusion. This skill is needed now more than ever as companies are under increasing pressure for greater speed and efficiency in an ever more complex and mind-boggling environment.
You will walk away armed with the three powerful questions to ask as you prepare your visuals and many proven tips of how to use color, shapes, size, and proximity to facilitate understanding, buy-in and momentum all demonstrated with plenty of real-life before and after examples.

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| Hanspeter Uebelbacher |
| VP, Credit Suisse |
| Track 6 : SOA, SaaS and Transformation |
| Title : The case for service-oriented architecture From building a case to managing a successful SOA |
| Business always demanded flexibility to adapt to an ever changing environment. Since IT must support the business, we must strive for architecture which maps the demanded flexibility into the IT systems. SOA, and its extension towards component oriented architecture, provides this flexibility. There is a business case in flexibility which can be shown. However, you only reach flexible architecture with the necessary care. Governance is a must. There are dos and there are don’ts.
- What can your business expect from IT architecture? What is the benefit of a SOA?
- How do you roll out SOA?
- How do you manage your service portfolio to stay flexible?
- Are future trends already visible?

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| Babak Hosseinzadeh |
| CTO & Cofounder, New Bridge Strategy |
| Track 3 : Cloud Computing & Virtualization |
| Title : IT Portfolio Management in the new world of shared services & cloud computing |
| The fear and uncertainty about the economy cannot be overstated. Cost containment or reduction is a common theme. The CIO is told by the CFO to cancel or postpone all projects that do not enhance the bottom line in short-term. The CIO's team has the difficult task of identifying candidate project(s), assessing operational impacts, and creating a mitigation plan that deals with any adverse outcome. In essence, the team has to apply IT Project Portfolio Management (PPM).
PPM aims to maximize IT business value through effective management of IT investments and resources. There are two key elements as follows:
Discipline
- Project Portfolio Management – involves analysis of new project submissions, opportunities assessment, business case/value development, project pipeline prioritization & sequencing, financial management, resource management, etc
- Project Performance Management – involves managing project risks, costs, milestones, dependencies on other projects, monitoring & reporting, post-implementation analysis (metrics, surveys…), etc
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Tooling
- Repository – maintains information about projects, resources, policies, cost models, and other related data
- Dashboard – provides visibility into project portfolios and reporting such as issues, impact analysis, dependencies, metrics (# of projects, % of delays, avg costs, resource allocations & utilization, …), etc
- Workflow – automates governance processes (i.e. approval, rejection, notification)
- Integration – provides integration with other systems (i.e. time tracking systems, change management)
Especially in a recessionary economy, PPM is beneficial to help organizations gain a better visibility & control of IT, and make more informed decisions. It enables organizations realize IT business value & alignment in concrete terms rather than theoretically.
As PPM is an IT management capability, there are varying levels of process maturity & capability. Today's most mature organizations typically have established processes and organizational models (i.e. PMO), but most don't capture any business, financial, and operational metrics with any degree of consistency & reliability. So, it is not easy (if impossible) to evaluate portfolios against business value & performance. In less mature organizations, there is no formal governance processes around PPM. Emails & spreadsheets are typically used for communication, tracking, assessments, and reporting. And, tribal knowledge weighs more than it probably should on critical decisions.

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| Tamal Chakravorty |
| CIO, Ericsson India |
| Track 7 : IT Service Management |
| Title : How to manage the structure and strategy for business driven IT - case study |
|
This presentation will focus on :
• How to handle IT in a growth segment like Telco? This would throw up light on a different way of IT setup like enterprise architect role, service delivery function / role, demand management, account management facing some key functions like R&D / factory etc, partner management like HP/IBM etc.
- Why am I organized the way I am organized ?
- What methodology do I follow to do IT management? from strategy to service creation/description, deployment, monitoring and updations etc. some framework mix of ITIL , local etc.
- Governance structure within Ericsson like IT board, governance boards with business lines.
- Business SLA setup , monitoring and reporting - SLA with the business lines BSLA and not with vendors/partners.
- How do I deal and create process owner organization and integrate and harness their knowledge power to grow my architecting work.
- Ultimately leading upto what are the key deliverables to Ericsson India, what could be the user satisfaction (surveys by gartner) or cost reduction, or time to market or lights on function and growth.
- Based on the above how does cost pyramid looks like and what challenges do I face today in the Ericsson world.

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| Pethuru Raj |
| Senior Consultant
, Wipro Technologies
|
| Track 6 : SOA, SaaS and Transformation |
| Title : Embedded SOA
|
| Embedded devices are undergoing a number of noteworthy transformations these days. Miniaturization, consolidation, connectivity and integration technologies are imparting and impacting much on the expanding and essential embedded space. Novel personal as well as professional applications are being conceived out of these changes. As we know, embedded units are being deployed in specific locations in large numbers for perception, monitoring, controlling and conveying purposes. The power and value of embedded devices go up significantly when they get linked in an ad hoc fashion to perform value-added tasks. These devices with embedded intelligence and sensing/actuating capabilities are expected to be heterogeneous and plentiful yet they
need to interact seamlessly and sensibly over any network in order to be contributive and constructive. For effecting smart interaction among dissimilar devices, a service-based, reflective and introspective middleware is needed. Enterprise service bus (ESB) is the chief integration backbone for networking and mediating diverse and distributed embedded electronics. The ESB has to be highly generic to any networking technology or transmission medium, and to provide open interfaces that enable smooth interoperability. This increased granularity of intelligence embedded among distributed, loosely coupled and intelligent physical objects facilitates the adaptability and reconfigurability of the whole system. This arrangement strongly allows meeting business demands not foreseen at the time of design. The ESB also has to manage the vastly increased number of intelligent devices and the associated complexity.
In this talk, we describe how the emerging SOA-centric device architectures shape up the emergence of device-to-business integration applications apart from the realization of a host of smart services, networks and systems. As the whole world is looking for solid and stimulating real-world service-based applications, the faster evolution and maturity of embedded SOA technologies, processes, and platforms strengthens the positive and progressive concepts behind SOA
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| Udayan Banerjee |
CTO, NIIT Technologies |
Track 1 : Software Architecture |
Title : Are Enterprises Web 2.0 ready? Do we have current best practices? |
| World Wide Web has created a massively multi-agent complex system by building connections among individual and between individuals and enterprises. This complex system has started demonstrating “emergent” behavior and showing signs of collective intelligence. In the year 2004, Dale Doherty and Tim O’Reilly called it Web2.0. There isn’t any precise definition of Web2.0 and it needs to be understood through its characteristics.
The problem with complex systems is that its behavior cannot be understood by analyzing its elements. The behavior tends to have “surprise” element build into it and Web2.0 is no exception. Traditionally, enterprises do not like “surprises”. Special efforts are put to make all processes predictable. There lies the contradiction between how enterprises operate and the promise of Web2.0. However, there are several dramatic success stories of the application of Web2.0 concepts. As a result, an enterprise has no choice but to evaluate how it can leverage it – but to do so requires paradigm shift in thinking.
Over the last 5 years a set of best practices, tools and technologies have emerged. An enterprise can leverage these in two distinct dimensions. On one dimension, these can be applied to build deeper relationship with customers. On the other dimension the application can be inside the enterprise.
This talk focuses on spelling out the contradictions and suggests steps on how an enterprise can reorient itself to take advantage of Web2.0. It will also touch upon the evolution and the current best practices.

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| Uday Kumar Bhatt |
Principal Architect, Birlasoft india |
Track 6 : SOA, SaaS and Transformation |
Title : Estimation Technique for ESB/SOA |
| The estimation for ESB/SOA implementation is normally either experienced base or guestimates. In this presentation the focus is that the estimation for ESB /SOA implementation can be achieved through FP or Cosmic FFP with data provided for productivity by organization capability baseline. The technique is simple and can be achieved through following assumptions.
SOA/ESB = Data Complexity + Service Complexity + Process Complexity + Technology Solution
- Whereas Data Complexity = ((Number of Data Elements) * Complexity of the Data Storage Technology)
- Complexity of the Data Storage Technology, expressed as a percentage between 0 and 1 (0% to 100%).
Apply the same for these parametric considerations
- Service Complexity
- Process Complexity
- Technology Solution

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| Rod King Ph.D. |
| Consultant on Blue Ocean Planning, Design and Innovation |
| Track 2: Business Innovation with Technology |
| Title : Blue Ocean Compass for Southwest Airlines: How Southwest Airlines Improved the Business Model of Red Ocean Airlines ... And Became the Largest Airline in America |
|
• In a hyper-competitive or “Red Ocean” industry, there is a strong need for businesses to redesign business models
•
The Blue Ocean Compass is a simple visual tool that can be used for strategically redesigning business models
•
Southwest Airlines provides a good example of a company that redesigned the conventional business model of airlines and achieved Blue Ocean Success: very high revenue or return on investment with little/no direct competition • Background on Southwest Airlines (SWA)
• Hyper-competition, the Average Airline, and the Red Ocean
• The Blue Ocean Map for SWA
• Elements of the Value Quotient
• The Blue Ocean Compass for SWA
• A Closer View of the Blue Ocean Compass for SWA
• Blue Ocean Strategic Plan for SWA
• Value Chain for SWA

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| Prashant Seshadri Dhananka |
Senior Project Manager, Infosys Technologies Ltd |
Track 6 : Software Architecture |
Title : Sustainable architecture for Product Development |
| Over the last two decades enterprise architecture has evolved to simplify development, integration with EIS and Legacy systems. Quest to reduce time to market has lead to most of the infrastructure services required for application development being managed by application containers. Advent of new self contained frameworks has constantly taken care of shortcoming of their predecessor frameworks.
Microsoft heralded a new era of component technology with COM/DCOM and we have a travelled a long way from there. The open source movement has played an important part in the rapid growth of enterprise architecture. In more than one sense J2EE was the pioneer in providing an architecture for developing enterprise worthy applications. Together with Servlet, JSP and EJB specifications, API it laid the foundation for creation of standard Web and Application containers by various vendors. Web containers and Application containers together let application developers focus on business logic by handling application critical infrastructural, services like thread management, security, persistence, remoting, transaction, object life cycle management etc.
Over the years while J2EE has provided en excellent application development platform, it has also presented the development community with its equal share of challenges.
In this presentation I will take you through some important facets of building sustainable architecture for domain specific products using a blend of J2EE and open source architectures. The importance of code generators and automated testing will also be brought to the fore.

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| Upal Chakraborty |
Chief Information Officer, DLF Limited |
Track 2 : Business Innovation with Technology |
Title : Business Challenges in Real-Estate Industry - dependence on IT has only increased with time |
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Technology cannot stand on its own. IT Strategy and Technology Strategy flowing from the same has to be closely aligned to Business Strategy. In the Real Estate Industry too, the same approach has been taken especially over the last 2 years. There are a number of challenges before the Industry and dependence on IT has only increased with time.
Business Challenges in Real-Estate Industry
- Unprecedented Business Growth from 2005-06 onwards though slowed recently due to Global Recession.
- All-India Footprint.
- Need for closer contacts with Customers.
- Need for stringent Project Monitoring and monitoring of Costs,
- Physical and Information Security.
- Compliance with plethora of legal requirements .
- Reduction of Overhead Costs.
- Monitoring of Land bank.
IT Vision for Business Innovation
IT-enabled Innovative Business Processes and Systems where IT plays the role of a facilitator and serves as an integral part of Business .
IT priorities for innovation
• Faster flow of information from various points spread across the country – Anywhere Access •
Monitoring of Land Bank • Project Monitoring and Control
• Customer Self-Service • More information on Customer Business – 0ffices, Malls • Work Flow to track Compliance and Bill Passing • Physical and Information Security.
This presentation dwell on the plans to meet the above and the overall Architecture.

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| Charles Crick |
|
| Senior Business Architect, CSC |
Track 4 : Enterprise Architecture, BPM |
Title : The IT Strategic Roadmap – A Process for Strategic Application Portfolio Management |
The value of an IT Strategy to any organisation, as a concept, is not in question. A well executed IT Strategy will:
- ensure that business imperatives are communicated and understood by the IT function;
- align an organisation’s stakeholders to focus on IT investments based on the critical needs of the business;
- set direction for the capital versus operational expenditure mix for the business based on strategic business goals;
- set direction for an organisation’s infrastructure and applications portfolio as an input to the organisations enterprise architecture; and
- provide clear responsibility for the implementation and delivery of the strategy.
From experience, CSC has found that the formulation of an IT Strategy document is not where organisations falter. Most organisations will present something between a PowerPoint presentation and a “veritable tome” when asked if they have an IT strategy. But the formulation of a document is of no value if all of the above points have not been addressed. Particularly, ensuring that the IT Strategy is aligned to be strategic goals and imperatives of the business (not technology for technologies sake) and ensuring that a framework exists to drive the adherence and implementation of the agreed IT Strategy. In CSCs experience these two areas are where most organisations falter with their IT Strategic planning.
The IT Strategic Roadmap (ITSR) methodology has been developed by CSC to address these fundamental issues. The approach has its origins in CSC’s extensive experience in IT strategic planning and also its large outsourcing engagements where CSC has taken on the role of application portfolio management. It ensures that IT Strategic planning will be driven by business-IT alignment within an enterprise.
In keeping with CSC’s evolutionary approach to building best practices based on practitioner experience, this methodology has evolved through its implementation for various customers across a number of distinct industry verticals including manufacturing, government, and utilities. The latest iteration being reached by through an engagement between CSC Australia’s Consulting Architecture Services group and an Australian Water Utility.
This session will present the practical aspects of applying the ITSR method to the circumstances and requirements of the enterprise. We will cover:
- The ITSR process overview;
- The ITSR maturity model. Establishing an organisations maturity against business-IT aligned strategic planning;
- Establishing current state by assessing an organisation’s application portfolio and technology domains for business alignment and technical condition;
- Driving the planning process by determining the business strategic needs and imperatives;
- Planning for technical risk mitigation;
- IT asset level versus IT portfolio level planning;
- How this process fits within an organisation, from process and data perspectives;
- A governance framework for driving the ITSR process, engaging the required stakeholders, reaching an agreed Strategic Roadmap, and ensuring ongoing currency or the strategy; and
- A governance framework to support adherence and implementation of the strategy.
This presentation is aimed at enterprise architects, IT strategic planning consultants, application portfolio managers.
Message:
A systematic approach for IT strategic application portfolio planning: alignment to business strategic imperatives, risk assessment, and the formulation of a portfolio roadmap.
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| Sukumar Daniel |
Managing Consultant, Action Research Foundation |
|
Track 7: IT Service Management |
Title : Practical Methods for Sustainable IT Transition |
| There are as many approaches to achieving IT transformation in enterprises as there are consultants. Many magic pills are offered, ITIL compliance, COBIT, IT Governance, ISO 20000, Six Sigma, CMMI, the list seems endless. Many initiatives however fail to deliver on the promise of business alignment, reduced costs, improved effectiveness and customer satisfaction.
Often Practioners in the industry feel that these standards and the entire compliance scenario do not achieve significant transformation in a sustainable manner and do not deliver on the ROI that is promised. The presentation outlines real life case studies and presents a structured iterative methodology which has been used to deliver results which are both measurable and sustainable.
The case studies taken from real life scenarios, outline the approach taken and present a before and after scenario, of maturity levels, when interventions are conducted in the four areas of People, Processes, Tools and Partnerships. The case studies outline the effectiveness of using Action Research Methodology; a research method used for effecting social change, and its adaptation to suit the requirements of a CIO’s office for establishing an ITSM Based Management Framework for transitioning IT from a technology focus to a service delivery focus.
The mechanisms required for establishing a Baseline management structure from which improvements can be systematically approached will be examined. The role of the CIO’s office in a totally outsourced environment, Service Level Agreements with Service Providers and their impact on service quality and metrics based approach to understanding and achieving service Quality and the establishment of organisational structures in an outsourced environment will be discussed.
Participants will be able to get a feel of what it takes to run initiatives in their organisation. Practical approaches on the use of iterative methods driven by guidelines from international standards and best practices and the use of Tools such as the BMC suite of products as an ERP for ITSM, to achieve real life results will be discussed. Issues related to consolidating multiple service desks, establishing and using automated CMDB, Proactive Infrastructure Monitoring, establishing automated Asset management, establishing end to end service maps across multiple service providers and their management will be some of the key aspects of the presentation.

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| Steve Towers |
Author, Founder & CEO BP Group |
Track 4 : Enterprise Architecture, BPM |
Title : BPM – Rapid Cost Reduction: the how, what and the where |
| The global recession has shifted our focus to systematically reducing costs as businesses strive to survive. Some won’t make it, however utilising the techniques and approaches within 4th Wave Process Management we assess the lessons from those organisations who can reduce costs, enhance service, and as we pull out of recession in 2010 reap the harvest of increased revenues.
Develop the capability to win the triple crown (simultaneously reduce costs, improve revenues and enhance service) through a practical toolkit proven in market leaders.
• Utilise the energy created with Lean Six Sigma to proceed to the next level of corporate performance
• Understand the dynamic tools available that put Six Sigma and Lean approaches ‘on steroids’
• Develop a coherent approach to extend and reinforce the success of Six Sigma/Lean
• Create the organisational readiness to win the triple crown (simultaneously reducing costs, improving revenue and enhancing service)
• Encourage the organisation to move to the next stage beyond Six Sigma.

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|
Delivery Head, Enterprise Architecture, Migration, Tech Mahindra |
Track 4 : Enterprise Architecture, BPM |
Title EA in a large scaletransition & transformation programme |
In the current scenario of economic recession and its fallout, the buzzwords are efficiency, productivity, agility, cost, innovation. Organisations are going through changes – business, IT and everything in between. EA is going to be more and more relevant for organizations to survive and thrive whilst undergoing rapid changes.
Ajit presents his team’s experience in introducing EA in a large transition/transformation programme.
Some of the areas covered in his presentation:
- On the ground situation
- Where to draw the line
- The great EA divide
- How people see the elephant AFTER it is complete.

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