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| SOLUTION
Consultancy Service |
ENTERPRISE
KNOWLEDGE CENTER
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| Solution
Overview |
| This service
establishes an enterprise solution that collects,
aggregates, and manages corporate knowledge
resources, for increased corporate ability,
productivity, ROI. |
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| Business
issues the Solution Addresses |
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Reduced
information glut |
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Relevant information,
at the right time, in the right place, in
the right format |
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Enhances
employee and organizational capabilities |
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Customized
views to fit personal and functional information
requirements |
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Generate new
insights and innovation through group memory
and team collaboration and automated publish
and subscribe capabilities |
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Enable
expertise-management |
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Retain corporate
knowledge before it walks out the door |
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Capture knowledge
to promote re-use and to enable jump-start
strategies |
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Achieve
rapid implementation and return on investment
(ROI). |
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| Benefits
to the Client |
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Faster
Time to Market |
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Increased
Return on Investment |
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Decreased
Implementation and Administration costs |
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Improved
responsiveness and productivity |
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Increased
employee satisfaction |
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| Value Proposition
to the Client |
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Increased
operational efficiency |
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Achieve
customer intimacy |
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Accelerate
product and service delivery |
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Enhanced
employee capabilities |
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Iterative
implementation approach drives immediate business
results |
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Minimum
cost of entry since most technology may be
already in place |
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Proven
third-party, best in class, COMPONENT integration
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| VAR
Consultancy |
| iCMG can also
work with product and services vendors to
provide VAR (Value Added Reseller) consulting
solutions to their clients. |
| Solution
Overview |
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Installation
and customization of solution based on vendor
product, e.g |
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Installation
and customization of Customer Relationship
Management (CRM) system based on partners
eCRM product. |
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| Business
Issues The Solution Addresses |
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iCMG
to provide comprehensive end-to-end solution
supporting processes ensuring a closed-loop
customer-interaction cycle. |
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Take
advantage of business intelligence and analytical
capabilities of iCMG to enable timely, informed
decision-making and forecasting |
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iCMG
can provide Unified Customer Interaction channels
to ensure seamless, consistent and efficient
interaction that enables conversion of complaints
and problems into new sales |
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iCMG
to extend cross-functional tasks to accomplished
the solution and the desired results |
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iCMG
VAR solution will also help organizations
to predict and increase revenue; increase
customer satisfaction and retention; increase
close rates; and reduce sales cycle time |
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iCMG
VAR solution will help the partners to enhance
their customer share vs. market share focus |
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iCMG
VAR solution will also provides service differentiation |
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