| Business categories | Finalist | ||
| Company Name | Nomination | Description |
| ICICI Bank Limited | Leveraging the use of Technology and Analytics in Debt Management | The project which was initiated in the month of June2010, is a complete inhouse development using SAS. Transparent implementation of the most evolved collection strategies, improved efficiency across the board, cost-optimization better customer-experience, higher retention levels and reduced operational costs are the major benefits of this Architecture initiative. |